Heidi Hamilton is the Chief Real Estate, Facilities, & Legal Officer for Amber Charter Schools in New York City. She joins podcast host Andrew Southern on this episode of Redesigning Normal to talk about how her organization handled the pandemi

Navigating Pandemic Healthcare with Population Health Management feat. Gloria Berwick, VP of Operations at Spring Hills Management Services Organization

Aug 9th, 2021 39m 6s

Gloria Berwick is VP of Operations at Spring Hills Management Services Organization & Population Health where she oversees operations supporting physicians through business services. Spring Hills offers a full spectrum of integrated healthcare

A Holistic Approach to Healthcare for Patients and Providers feat. Awstin Gregg, Senior Vice President, Vertava Health

Aug 2nd, 2021 34m 27s

Awstin Gregg, MBA, LCSW, LCDC is Senior Vice President of Outpatient Division II at Vertava Health. He joins podcast host Andrew Southern on this episode of Redesigning Normal. Awstin began his career as a mental health technician at a psychiat

Delivering Hands-On Care in a Hands-Off Environment, feat. Alex Balan, Regional Operations Manager, CORA Physical Therapy

Jul 26th, 2021 28m 35s

Alex Balan, Regional Operations Manager for Southwest Florida at CORA Physical Therapy, joins podcast host Andrew Southern on this episode of Redesigning Normal. After a high school sports injury, Alex was drawn to physical therapy as a career.

Building a Humane Pandemic Response feat. Kristen Beitzel, CVPM, VP of Medical Services for East Bay SPCA

Jul 19th, 2021 38m 40s

Kristen Beitzel, VP of Medical Services at East Bay SPCA, joins podcast host Andrew Southern on this episode of Redesigning Normal. The East Bay SPCA is a nonprofit shelter that provides medical services, fostering and adoption, and humane educ

Transforming Retail Vacancies for Tomorrow’s Cities feat. Larisa Ortiz, Managing Director, Streetsense

Jul 12th, 2021 33m 47s

Larisa Ortiz, Managing Director at Streetsense, joins podcast host Andrew Southern on this episode of Redesigning Normal. Streetsense is an experience-focused strategy and design collective. In her role, Larisa focuses on the needs of public an

In-Home Care during COVID: Keeping Seniors Safe feat. Sheila Davis, SVP of Operations, Always Best Care

Jul 6th, 2021 40m 24s

Sheila Davis, SVP of Operations for Always Best Care Senior Services, joins podcast host Andrew Southern on this episode of Redesigning Normal. Always Best Care provides non-medical assistance and in-home nursing care. The company is a franchis

Flattening the Curve in Senior Living Facilities feat. Robyn Sloniecki, VP of Operations, Royal Health Group

Jun 28th, 2021 45m 1s

Robyn Sloniecki, VP of Operations for Royal Health Group, joins podcast host Andrew Southern on this episode of Redesigning Normal. Royal Health Group comprises 12 skilled nursing facilities and an assisted nursing facility in Massachusetts and

Redeploying Critical Staff and Resources during the Pandemic feat. Vivek Taparia, Vice President, OptumCare

Jun 21st, 2021 37m 14s

Vivek Taparia, Vice President, OptumCare, joins podcast host Andrew Southern on this episode of Redesigning Normal. Optum is a health services and innovation company. In his role, Vivek oversees the daily operations of more than 60 urgent care

Behind the Front Lines: How COVID Transformed Healthcare Operations, feat. Wendy Morell, Director of Operations at MainStreet Family Care

Jun 14th, 2021 1h 10m

Wendy Morell, Director of Operations at MainStreet Family Care, joins host Andrew Southern on this episode of Redesigning Normal. MainStreet Family Care is a network of urgent and primary care facilities throughout rural Alabama and Georgia. We

Caring for Pets and People during the Pandemic feat. Melissa Thompson, VP of Medical Operations, Arizona Humane Society

Jun 7th, 2021 45m 59s

Melissa Thompson, VP of Medical Operations for the Arizona Humane Society, joins podcast host Andrew Southern on this episode of Redesigning Normal to discuss the pandemic’s impact on veterinary care. The Arizona Humane Society is a nonprofit o

Adapting Foodservice for New Consumer Behaviors feat. Mark Gray, COO, Bottleneck Management

May 31st, 2021 34m 45s

Mark Gray, COO of Bottleneck Management, joins podcast host Andrew Southern on this episode of Redesigning Normal to discuss the challenges of operating a restaurant group during a pandemic and the strategic pivots that allowed the business to

Balancing Activity and Productivity in a Clinical Setting feat. Matt Ernst, Partner and VP of Operations, Oxford Physical Therapy

May 24th, 2021 42m 14s

Matt Ernst, a practicing physical therapist, is VP of Operations and Partner at Oxford Physical Therapy. In this episode of Redesigning Normal, Matt joins podcast host Andrew Southern to discuss his organization’s pandemic response. Oxford Phys

A Fresh Take on Food Service feat. Shawn Taher, COO, Taher Inc.

May 17th, 2021 1h 8m

Shawn Taher is COO of Taher Inc., a contract food service management company serving K-12 schools, senior living communities, corporate cafes, and more. In this episode of Redesigning Normal, Shawn joins podcast host Andrew Southern to discuss

Growing Flexible Coworking Communities feat. Michael Feinstein, Founder & CEO, Büro Miami

May 10th, 2021 42m 9s

Michael Feinstein is the Founder and CEO of Büro Miami, a coworking space with seven locations in the Miami area. In this episode of Redesigning Normal, Michael joins podcast host Andrew Southern to discuss the pandemic’s impact on his business

Redesigning the Post-Pandemic Restaurant Experience feat. Eric Slaymaker, President, Wingers USA

May 3rd, 2021 40m 9s

Eric Slaymaker, Co-founder and President of the restaurant chain Wingers USA, joins podcast host Andrew Southern on this episode of Redesigning Normal to discuss the pandemic’s impact on dine-in and takeout restaurant experiences. Wingers USA i

Adapting Outpatient Care during Covid-19, feat. Tim Genecco, President, Professional Physical Therapy

Apr 26th, 2021 31m 18s

Timothy Genecco is President of Professional Physical Therapy and has been a practicing physical therapist for 27 years. In this episode of Redesigning Normal, he joins podcast host Andrew Southern to talk about how the pandemic impacted patien

Building a Mission-Driven Pandemic Response feat. Bill Walshe, CEO, Viceroy Hotel Group

Apr 19th, 2021 44m 4s

Bill Walshe, CEO of Viceroy Hotel Group, joins podcast host Andrew Southern on this episode of Redesigning Normal to discuss the pandemic’s impact on Viceroy and the global hospitality industry. Bill has been working in hospitality since age fo

Redesigning Processes & Rebuilding Community feat. Gretchen Warner, Head of School, The Madeira School

Apr 12th, 2021 36m 13s

Gretchen Warner, Head of School at The Madeira School, joins podcast host Andrew Southern on this episode of Redesigning Normal to talk about how the institution was able to deliver on its mission even during a time of crisis. The Madeira Schoo

A Data-Driven Approach to Developing Safer Spaces feat. Tim Crowley, CMO, LEFT LANE Development

Apr 5th, 2021 33m 57s

Tim Crowley, CMO for LEFT LANE Development, joins podcast host Andrew Southern on this episode of Redesigning Normal to discuss architecture, design, and health and safety considerations for developers post-pandemic.In years prior, building sa

Building Community During Crisis at Boulder Country Day School feat. John Suitor, Head of School

Mar 29th, 2021 44m 45s

John Suitor, Head of School at Boulder Country Day School in Boulder, Colorado, joins podcast host Andrew Southern on this episode of Redesigning Normal to share his school’s success stories for coping with the pandemic.In mid-late February 20

Designing the Post-Pandemic Office feat. Hannah Hackathorn, Regional Principal of Design at Unispace

Mar 22nd, 2021 36m 38s

Hannah Hackathorn, Design Principle at Unispace, joins Andrew Southern, CEO of Invisible Health Technologies, on this episode of the Redesigning Normal podcast to talk about trends in interior design and what offices might look like post-pande

Coping with COVID-19 at Bellevue Christian School feat. Blake DeYoung, Chief Advancement Officer

Mar 9th, 2021 57m 18s

Blake DeYoung, Chief Advancement Officer at Bellevue Christian School (BCS), joins Andrew Southern, CEO of Invisible Health Technologies, on this episode of the Redesigning Normal podcast to talk about BCS’s response to the pandemic and what th

Post-Pandemic Event Planning feat. Alex Holiday, Partner, Glasshouses

Mar 8th, 2021 40m 47s

Alex Holiday, Partner at Glasshouses, joins Andrew Southern, CEO of Invisible Health Technologies, on this episode of the Redesigning Normal podcast to talk about his new New York City venue and his organization’s ongoing response to the COVID

Trailer

Introduction to the Redesigning Normal Podcast

Jan 28th, 2021 17m 54s

On the Redesigning Normal Podcast, your host Andrew Southern, interviews executives across a variety of industries about how they have had to redesign their business amidst this “new normal” of a post-pandemic world.We discuss the impacts the

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