Alex Balan, Regional Operations Manager for Southwest Florida at CORA Physical Therapy, joins podcast host Andrew Southern on this episode of Redesigning Normal. After a high school sports injury, Alex was drawn to physical therapy as a career. CORA Physical Therapy comprises more than 230 locations across 11 states.

In this episode, Alex discusses the immediate impact of business closures and changing regulations. Many patients pivoted quickly to telehealth, but offices remained open for others requiring in-person treatment. Company leaders developed new ways to communicate regular updates to staff across locations.

Alex discusses how employees came together to support one another and also shares why new business processes, like telehealth and online exercise equipment sales, will remain an important part of the patient experience.

After you listen, connect with Alex Balan on LinkedIn. Learn more about CORA Physical Therapy by visiting CoraPhysicalTherapy.com and following them on Twitter @CORAPTherapy.

This episode of Redesigning Normal is brought to you by Invisible Health Technologies.