In this two-part episode, Ben Firth speaks to Jenni Tellyn, a knowledge management consultant at 3Kites Consulting. In part one of the discussion, Jenni and Ben talk about what the pandemic has done to the knowledge management world, and how KM teams collaborate, share knowledge and come together.

In the conversation, Ben and Jenni talk about communication in the post-pandemic world and making sure everyone working in remote teams has an equal seat at the table. They discuss how firms manage excess connectivity and the many different channels of communication. They also cover how to maintain engagement during training sessions.