Good podcast? Give it some love!
Rhian Huxtable & Richard Knight
The CX Podcast R&REpisodes
Rhian Huxtable & Richard Knight
The CX Podcast R&R
A weekly Business podcast
Good podcast? Give it some love!
Rate Podcast
Episodes of The CX Podcast R&R
Mark All
Search Episodes...
This month the west country warblers, Richard Knight and Rhian Huxtable, talk to Lee Trowbridge all about CX highs and lows of working the holiday sector. Lee and his wife book bespoke travel experiences you'll never forget. Join us to hear mo
This month Richard and Rhian warble all about the UKCSI data and what it means for your business. Where can you take a competitive advantage with your CX? Find out which CX Zone your business operates in with the FREE THE CX CHECKER
In episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effect this has on CX and how to approach your CX to manage change.
Has the traditional law firm had its day? This month Richard Knight and Rhian Huxtable warble with Lee Taylor from Woodstock Legal. Lee talks all about marketing and client experience at Woodstock providing insights into the impact a consultan
Join Richard and Rhian for their latest warble from the west country. This month, what do we need to focus on to ensure customer success in 2024 and beyond? Tune in to find out!
In Episode 73 of The CX Podcast R&R Richard & Rhian are warbling with Ian Kelsall, a fellow insight6 CX Director, all about how CX has played out in 2023 and what to expect in '24.
This month the west country duo, Richard Knight and Rhian Huxtable, warble all things festive season. Listen in to learn their 5 top tips to deliver great customer experiences during the festive period.
This month Richard Knight and Rhian Huxtable talk to Tony Day from Adstral Fulfilment about how it's not just about 'picking and packing' in the fulfilment sector. Learn all about how CX is core to the success of a logistics business and that t
After the summer break, Richard Knight and Rhian Huxtable return with another warble about CX on holiday and the recent UKCSI report on customer satisfaction in the UK.
This months warble has Richard Knight and Rhian Huxtable talking to Ollie Jackman from Agile Comms about their business model that has been designed from the customers point of view. Hear about the customer centric start-up from Plymouth and h
This month Richard and Rhian warble with Jon Ducker from The Haines Motor Museum about why listening to customers is so important in todays world plus how emotion impacts a visitors experience. We also find out what Jon's favourite motor is at
In episode 67 of The CX Podcast R&R, Rhian and Richard warble with Claude Weston from Casterbridge Wealth all about the Consumer Duty Regulations set out by the Financial Conduct Authority. Claude talks about how the regulations can be translat
This episode Richard and Rhian are joined by Tom Hadley from SUFU who is talking all things branding and how it impacts CX. Tom gores into details on the old school marketing and how behavioural science can be the gane changer for a brand and
This month Rhian Huxtable and Richard Knight from insight6 discuss the movers and shakers in the CX world. Plus they talk about how every organisation can step up their CX level in 2023.
In this episode Rhian and Richard warble about what 2023 holds for businesses when it comes to CX. They chat about AI, parcels and regulations from the Financial Conduct Authority.
It's Christmas!! This month Rhian and Richard warble all things CX and look at how you can make the most of the festive season with great customer experiences.--- Send in a voice message: https://anchor.fm/customer-experience-rr/message
This month Richard and Rhian are having a strop about CX levels...again! Don't fear though, they have some tips and hints to help your business deliver great CX!--- Send in a voice message: https://anchor.fm/customer-experience-rr/message
Employee experience matters. Richard and Rhian warble all about the need to focus on your employees through challenging times.--- Send in a voice message: https://anchor.fm/customer-experience-rr/message
This month Richard and Rhian warble about the summer and holidays' impact on cx.--- Send in a voice message: https://anchor.fm/customer-experience-rr/message
Rich and Rhian warble about a lack of respect for customers and the frustrations that lead to customers voting with their feet.--- Send in a voice message: https://anchor.fm/customer-experience-rr/message
This week we have a warble with Verity Slater, Partner at regional law firm Stephens Scown, who gives us a great insight into what great CX looks like and how that has helped them flourish as a business.--- Send in a voice message: https://anc
Richard and Rhian warble about the cost of living and its impact on CX--- Send in a voice message: https://anchor.fm/customer-experience-rr/message
This episode we talk CX with Jon Ducker from Mary Shelley's House of Frankenstein!!--- Send in a voice message: https://anchor.fm/customer-experience-rr/message
This month Rhian and Rich warble about the poor CX they have encountered and also highlight what great CX can do for your customers.--- Send in a voice message: https://anchor.fm/customer-experience-rr/message
We are back and with a new format! We’ll be bringing you new episodes monthly from here on! The Professional Services Report is here!! Learn how to get your copy and hear the key facts form the research.--- Send in a voice message: https://
Join Podchaser to...
- Rate podcasts and episodes
- Follow podcasts and creators
- Create podcast and episode lists
- & much more
Unlock more with Podchaser Pro
- Audience Insights
- Contact Information
- Demographics
- Charts
- Sponsor History
- and More!
- Account
- Register
- Log In
- Find Friends
- Resources
- Help Center
- Blog
- API
Podchaser is the ultimate destination for podcast data, search, and discovery. Learn More
- © 2024 Podchaser, Inc.
- Privacy Policy
- Terms of Service
- Contact Us