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Simon Blair
The CX CoachEpisodes
Episodes of The CX Coach
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The quickest way to personalise any human interaction is to ask for then use the other person's name. It grabs attention and creates connection.
After a week travelling Tasmania on a sales CX coaching tour for a key client, Simon reflects on his key CX coaching takeaway.
Be honest • Honesty is refreshing • Red Bird Radio Service Recovery
In part 2 of CX101, Simon delves into the concept of differentiators to help you win the customer experience game.
In this episode Simon explains the first part of Customer Experience theory. The fundamentals that get you in the game.
The Coaching Team Leader (Part 1) • The Coaching Team Leader (Part 2) • The Coaching Team Leader (Part 3)
CX Business Tip: The Manager As Coach | Make your own podcast: https://anchor.fm/podcast
Customer Experience Business Tip: No Screen for You! | Make your own podcast: https://anchor.fm/customerexperience
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