I hate it when listeners who liked a lousy book are like "actually, I reworked this bonkers statement entirely so that it's not LITERALLY 'just think positive and the world will be better' into a mantra that I used in my head when I was worried about nurses not being able to do their jobs, and it turned out the nurses could do their jobs!" but Kristen's very smiley pass-agg "hey actually nurses go to a lot of school" retort was great.