We talk about the challenges of supporting customers. Balancing the needs of the few with that of the many. Please subscribe to our channel! We - Jason Fried and Nathan Kontny - make new videos every day about the challenges we have and things we learn about product development and running a business. https://www.youtube.com/c/WorkInProgressShowor on iTunes: https://itunes.apple.com/us/podcast/work-in-progress/id1042673913Twitter:https://twitter.com/jasonfriedhttps://twitter.com/natekontnyProducts: http://basecamp.comhttp://highrisehq.comBlog:https://signalvnoise.com/http://ninjasandrobots.com/Instagram:https://instagram.com/jason.friedhttps://instagram.com/imn8