“…in this digital world… being a jack of all trades is the best because you’re bringing in a pool of skills and that’s exciting in any organisation…”.

In this week’s podcast, presenter Dominic Laurie interviews TalkTalk’s first female Field Engineer Patience Ali. As a child, Patience was introduced to the world of telephone lines and engineering with her father in Zimbabwe – and after a wealth of different jobs, experiences and careers, she’s doing a role that her father would be most proud of. A former Chef in the Army, Palliative Care Nurse, Banker - and now Field Engineer.

In this role, Patience has a big responsibility – connecting a customer to our services via the exchange. The work which she calls a ‘plug up’. She says, ‘when you genuinely love something, there is no such thing as a man’s job’ and would encourage other women to pursue the work that they love.