Is your CX strategy putting the breaks on innovation? It is more common than you might think! Let's talk about how CX and innovation can work together.

5 Ways Design Thinking Can Help Your Nonprofit

Jan 20th, 2022 11m

Is your nonprofit taking full advantage of design thinking? In this episode I will introduce you to 5 ways design thinking can help your nonprofit.

Is Design Thinking Dead?

Jan 6th, 2022 16m 30s

Design thinking used to be a key driver for innovation. Is that still the case? Or has design thinking had its moment and we've moved on? Let's talk about it!

Reduce Risk With the Right Research

Feb 12th, 2021 8m 33s

No one wants to spend their energy, time, and resources on an initiative that doesn't resonate with our customers! Let's explore an effective way to minimize that risk.

Lifeless Customer Data Is Stifling Your Innovation

Feb 4th, 2021 13m 25s

Most customer data is lifeless and uninspiring. We can fix this by adding a human touch to our customer knowledge with this simple tool.

Where Are Your Customers Experiencing Friction?

Jan 7th, 2021 10m 16s

Every organization needs to understand their customer experience, but most are missing a vital tool to get the job done! In this episode, I'll explain this tool and how you can begin to unleash it in your organization.

Leadership Lessons From 2020

Dec 31st, 2020 9m 42s

2020 taught me a lot about myself and my own personal leadership. Here are 3 things I'm leaving behind in 2020, and 3 things I'm picking up in 2021.

3 Lessons From a Poor Customer Experience

Dec 24th, 2020 11m 32s

I recently had a terrible customer experience at a car dealership, and here are 3 lessons from that experience that we should all keep in mind.

How Disney Dashed My Dreams

Dec 17th, 2020 15m 47s

My childhood dream was to become a Disney animator. My experience at The Magic of Disney Animation changed that. Here are 3 lessons from an unfortunate guest experience.

How to Work for a Boss You Don't Respect

Dec 10th, 2020 16m 12s

Many of us have been in the situation where we're working for someone we don't have a lot of respect for. This can be frustrating, but here are 4 tips, plus 2 bonus hacks that you can use today to move things in a positive direction.

Your Team Judges You, and Here Is How

Dec 3rd, 2020 11m 30s

Your team evaluates whether or not to follow you based on 4 lenses. These 4 lenses align with 5 attributes that Gallup identifies in exceptional managers.

The Product Manager Said What?

Nov 26th, 2020 6m 6s

Have you ever wondered why some products are so hard to use? This story might explain that very reason—plus a powerful tip to fix the problem.

3 Ways to Get More Out of Qualitative Research

Nov 19th, 2020 8m 21s

Qualitative research is a powerful ways to collect insights. It can also presents some challenges. Here are 3 things you can do to get more value out of this kind of research.

3 Digital Communication Tips for Leaders

Nov 12th, 2020 4m 27s

As leaders, we need to remember that digital communication is cold and impersonal by default. These 3 tips will help warm and humanize.

4 Powerful Tips for Impactful User Research

Nov 5th, 2020 8m 58s

User research is valuable time spent, and here are 4 things to consider that will help you get the most out of user interviews.

Do This for a Better Critique

Oct 29th, 2020 6m 47s

Whether you're giving or getting a design critique, this mindset and method will help you get more value out of the critique process.

In-House vs Agency Designer

Oct 22nd, 2020 6m 2s

Have you ever wondered what the difference is between being an in-house designer vs working at an agency? I've worked at both, and here are 4 difference worth considering when choosing between the two.

Beyond Performance & Efficiency

Oct 15th, 2020 4m 20s

It is easy to get focused on maximizing performance and efficiency when it comes to our design work. Although those are important considerations it can be just as easy to lose sight of the human component of design. Here are 3 considerations to

Is Empathy Holding You Back?

Oct 8th, 2020 10m 5s

Empathy is having a moment right now, but have you ever thought that it might be holding you back? Here are 2 aspects of empathy worth considering and 1 powerful way to activate it.

3 Must-Haves for a Design Driven Culture

Oct 1st, 2020 3m 52s

What does it take to foster a design friendly culture? What characteristics support a design way of thinking within your team? Here I share 3 requirements for a thriving design friendly culture.

How to Know When to Zoom Out and Ask for Help

Sep 24th, 2020 5m 33s

As a designer, it can be easy to get so focused on the thing that we are making, that we lose sight of the inspiration around us. Here I share how I identify moments when I need help, and the kind of help I seek in those moments.

4 Key Ingredients to a Thriving Creative Culture

Sep 17th, 2020 5m 28s

Have you ever wondered how to have a more creative team with greater creative energy and output? Here I share 4 ingredients that you can start including today that will add to a thriving creative culture.

A New Way to Think About Innovation

Sep 10th, 2020 8m 1s

It is easy to put blinders on when we label something innovative. That can be dangerous. This is my approach to zooming out and considering the implications of pursuing innovation.

Is Design Thinking Killing Innovation?

Sep 3rd, 2020 7m 31s

Design Thinking promises new and creative ideas, but does it deliver on that promise? I'll share my experience with design thinking, and things you can do to increase your creative output.

What Is Design Thinking?

Aug 27th, 2020 11m 58s

There are countless definitions of Design Thinking. Some are helpful, most are not. Here is the definition that I find to be the most helpful, and I picked it up from a design legend!