In E60, co-hosts Mike Boland and Charles Laughlin debate the merits of a new experiment from Google that applied AI to a common pain point. 

Mke describes how Google has rolled out “Talk to a Live Rep” which uses AI to address a common consumer pain point, waiting on hold to talk to a live agent. 

Mike sees this innovation within the broader context of Google’s AI strategy. In essence, Google is pursuing Talk to a Live Rep in the same manner as it has rolled out all of its famous consumer products. 

This Week in Local is a Localogy production. To learn more, please visit Localogy.com. 

Would you like to recommend a guest, ask a question, or sponsor an episode? Start a conversation  at [email protected].