In this episode, Jeff Breunscbach, the Director of Customer Experience at Higherlogic and the co-founder and host of the Gain Grow Retain Podcast, joins us to share his expertise on setting up a customer success organization.He talks about:--> As a first CS hire, what should the focus for the first 90 days be?--> What processes to build during the first 90 days?--> What to do when customers use your customer success team as support?--> How does the role of a CSM look in a 50 member organization vs a 200 member org?--> The qualities to look for when hiring a CSM--> Whom should a customer marketer report to? And what does the CSM & customer marketer collaboration look like, and a lot more...