Good podcast? Give it some love!
Damien Clarke
The Soft Skills GuyEpisodes
Damien Clarke
The Soft Skills Guy
A weekly Education podcast
Good podcast? Give it some love!
Rate Podcast
Episodes of The Soft Skills Guy
Mark All
Search Episodes...
Let's define what is meant by soft skills in the workplace. Soft skills refer to interpersonal abilities that enable staff members to forge genuine connections, foster trustworthiness and ultimately create lasting, trust-based relationships wit
In Episode 66 of The Soft Skills Guy, Damien shares his recent experience with a customer service representative at Melbourne airport who failed to deliver satisfactory service. Damien emphasises the importance of providing outstanding customer
I have always had a passion for delivering outstanding customer service and I’ve always held the belief that your point of difference in your business is customer service. Today I'll be exploring the data and research that supports the importan
It’s important to consider the importance of soft skills in leadership. A leader's success is not only measured by their technical skills but also by their ability to work effectively with others. Soft skills are essential in leadership because
You need to consider the importance of communication in the workplace. Communication is a two-way process of exchanging information, ideas, and opinions. Effective communication is crucial in any workplace because it helps to build better relat
So, what exactly are soft skills? Soft skills are a set of personal attributes that enable someone to interact effectively and harmoniously with other people. These skills include things like communication, teamwork, problem-solving, leadership
Familiar is something you’ve known and done for a long time, you’ll recognise that the familiar is the image you already have stored in your mind – like the way your suburb looks, the kind of shops you go to, the people you associate with, the
Listen along as Sally explains her profession as a Peak Performance Mindset Coach, how she got into this field and some key takeaways for overcoming anxiety.
We hear the term change all the time, but if you were to get 10 of your friends together and ask them how they feel about change, you would probably hear 10 different versions on how difficult change can be. Some people go to great lengths to a
Self-talk is our inner communication with ourselves, unfortunately for some, their self talk is predominantly negative. We use self talk every day, all day long. There are two main types of self talk - positive and negative. Positive self talk
Your core values help to shape your belief systems. Core values can be developed through your circumstances and life experiences. Often times, beliefs come out of a negative experience.Belief systems can be developed from adverse reactions to
Sometimes in life, negativity seems to come from all directions. If we watch the morning news, we hear about murders, robberies, car jackings, and many other negative things. If we read the online news, we are going to read about the same thing
Listen along as Damien talks about the 4 Key Areas for Personal Change in 2023. No matter what kind of personal changes you want to embrace, begin by feeling deserving and appreciative of your current life circumstances. There is no more power
There’s no doubt that it's easier for most people to be thankful when things are going well in their life as opposed to when they aren't.Yet, it's in these difficult and trying times that appreciating what's still good is of the upmost importa
Your comfort zone is the emotional and mental state you experience when you routinely go about your day. You engage in behaviors and habits that come naturally to you, your personality, and your lifestyle.You experience a certain level of ease
Two benefits that come out of goal setting, one is the ability to improve motivation and the second is to build confidence. However, if the goals you set are unrealistic, the process can backfire. Listen along as Damien explains how setting rea
When people want to embark on a journey of personal development, they often find themselves stuck. It's easy to point out what isn't working in our lives, and it's not difficult to say we actually do want to change what isn’t working. However,
What was planned as a celebration to mark the 50th Episode of the Take a Minute podcast, has turned into a personal mission to make a difference in the lives of others.
Setting goals can be an easy task for many people. However, actually achieving the goals that are set is not always so easy. For example, anyone can say, "I am going to lose 5 kilograms this month." Saying it is easy; doing it can be way more c
In order to feel good about ourselves, our lives, and our circumstances, it's necessary to consciously feel appreciation for ourselves, our lives and our circumstances. The most effective way to feel appreciative is to use positive self talk.F
A business without customers will not remain a business for long. Therefore it is imperative to find ways to improve customer service if it is not currently at an acceptable level within your organization. Dale Carnegie said "The person who get
With so many businesses fighting for your hard earned dollar these days, Damien points out why customer service will be your point of difference during tough times – and right now we are entering some challenging times both as a consumer and a
Outstanding customer service is the cornerstone of every successful business, and if the standard level provided by an organization is not exactly where it ought to be, then steps need to be taken to improve in this regard. Talking with employe
The last thing we want is a customer complaint about our service or our product. Customers are much more demanding these days as they are more educated due to the immediate access they have of information. However, customer complaints need to
You will always encounter upset, rude and demanding customers – and if you haven’t already it’s just a matter of time! Listen along as Damien highlights a few important techniques to use in helping you deal with hot under the collar customers.
Join Podchaser to...
- Rate podcasts and episodes
- Follow podcasts and creators
- Create podcast and episode lists
- & much more
Unlock more with Podchaser Pro
- Audience Insights
- Contact Information
- Demographics
- Charts
- Sponsor History
- and More!
- Account
- Register
- Log In
- Find Friends
- Resources
- Help Center
- Blog
- API
Podchaser is the ultimate destination for podcast data, search, and discovery. Learn More
- © 2024 Podchaser, Inc.
- Privacy Policy
- Terms of Service
- Contact Us