In this episode, we explore the introduction of Universal Credit, and the impact the controversial new benefits system is having on families across the North. We travelled to Teesside - an area with a high number of people on Universal Credit - to speak to claimants about their experiences. You’ll hear first hand how some people are desperately struggling under the system, as well as from charities and experts who want to see it improved.Written and presented by Annie Gouk.Produced by and music by Mark Magill.Learn more about your ad choices. Visit megaphone.fm/adchoices