Empathy is important. The research points to this, and we're told to be more empathetic.

BUT

How do we actually do that?

Dr Laura Rock joins the podcast to have a conversation about empathy in real clinical practice.

We talk through

• The power of stories for teaching
• The importance of listening to patient stories
• Why we should pay attention to the "small" stuff
• Reflective writing
• Training to look at problems from more than one perspective
• Why we shouldn't be afraid of people crying
• The reasons emotions are scary for health professionals
• The problem with suppressing emotions
• Understanding how we add emotional load to patients
• The GIVE framework for empathy
• The Ask - tell -ask framework for an empathetic response
• Expert parenting strategies
• How we can perform better as healthcare teams
• How we can communicate better as healthcare teams