Today's guest is Felipe Oehrwald, Manager (Specialist Lead) – Technology Strategy Transformation at Deloitte. As a ServiceNow Global Elite Partner with over 11 years of experience delivering ServiceNow transformation programs for over 5500 clients, Deloitte understands this new world of work. With deep industry expertise, they have integrated advisory services into over 6000 ServiceNow implementations and innovation-led operations. Together, Deloitte can re-architect work and help you unlock business value to create a better future.

Passionate about transforming service delivery through ServiceNow, Felipe brings extensive expertise in IT Service Management, Service Portfolio Management, rollouts and developing effective ServiceNow strategies. As a dedicated learning manager for Deloitte, he ensures continuous growth and knowledge enhancement in ServiceNow. With a demonstrated track record, Felipe possesses the expertise and a profound understanding of optimizing CVs, market demands and strategically enhancing one's chances of securing positions in top consulting companies.

In this episode, Felipe talks about:

His journey into the world of ServiceNow,

An overview of Deloitte’s ServiceNow team in Germany,

Shifting from heavy customizations to strategic configurations for stability,

Focusing on strategic advantage and documentation,

Prioritizing foundational processes for successful technology integration,

Shifting focus to innovation and user experience over internal concerns,

Urgency to act on Generative AI for strategic advantage