In this episode of Talking Digital Industries moderator Chris Brow explores the field of customer services in the digital age. For the first time Chris is joined by two guests remotely: Karen Florschütz, CEO of Customer Services at Siemens Digital Industries and Fabio Migliorati, an Italian Customer Services engineer with more than twelve years of experience in the field. Tune in and discover how customer services have changed in times of digitalization and how service engineers make sure to keep customers' plants running – even during a crisis. And in the end of this episode, you’ll definitely forget about any time you got stuck in a hold-the-line loop. Promise!Digital Enterprise Services: https://new.siemens.com/global/en/products/services/digital-enterprise-services.html