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0:03
You're listening to Scale Up Strategies
0:06
, the business growth podcast for
0:08
coaches , consultants and speakers
0:10
. We're your hosts and business
0:12
coach experts Mary Fane Grant
0:14
and Laura Bay Shore .
0:16
We're sharing all our insider tips from
0:18
20 plus years in business , including
0:21
how we successfully scaled our
0:23
businesses without losing
0:25
our minds or our husbands
0:27
.
0:27
Sure , you can piece it together and try to
0:29
DIY your way to success
0:32
, or you can listen to
0:34
us every week and learn the shortcuts
0:36
, because we promise they're really awesome
0:38
, so grab your favorite cup of coffee , tune in
0:40
and let's start the show .
0:42
Welcome to another episode of Scale
0:44
Up Strategies , the business growth
0:46
podcast for coaches , consultants and
0:48
speakers . Question
0:50
do you know what personal
0:53
branding is ? Hint , it's
0:56
not marketing . It's
0:58
more than what you do . It's who
1:00
you are and what you want
1:02
to be known for . So today we're
1:04
going to touch on what branding is
1:06
and sometimes , more importantly isn't
1:08
, why it matters and
1:11
how to start defining your personal
1:13
brand . And
1:15
I said personal , so let's
1:18
get into this . I'm Laura Bayshore
1:20
.
1:21
And I'm Mary Fane Brandt , and this is
1:23
one of my favorite topics . Laura
1:26
, did you know that , according
1:28
to Forbes , consistent brand
1:31
presentation across
1:33
all platforms increases
1:35
revenue up to 23%
1:37
, just by being
1:39
consistent with your brand ? That's pretty
1:42
amazing . I want to start
1:45
this , right . I want to start this
1:47
episode off with talking
1:50
about some of our favorite brands , right
1:52
, Is that cool ? Can we do that ? Sure
1:54
? So what are my favorite brands
1:56
? You either love them or hate them . There's really
1:59
no in . I am
2:01
an Apple gal , 100%
2:04
. So MacBooks , ipads
2:07
, iphones , mini Macs
2:09
everything in our house is Apple
2:11
, even the Apple TV . I think
2:14
we have two . I love
2:16
Apple . I love what Apple
2:18
stands for . It's really , if you think about it , sleek
2:20
, simplistic and reliable
2:23
. I used to be a PC girl and
2:25
when I went back to college , I think it was 2008
2:28
. I was tired of all the viruses , so I
2:30
said bye-bye PC and
2:32
I bought my first Apple . And the other thing I
2:34
was waiting because you didn't have um . You
2:37
didn't have , like , excel
2:39
and word on Google or on um
2:42
.
2:42
I didn't buy it .
2:43
Yeah . So I was like no , I can't go to college
2:45
and I can't use it . And then they got it and I was like
2:48
snap , I'm in . So I bought my first
2:50
really big desktop Apple
2:52
. There's no hacking
2:55
, no viruses . All my devices talk
2:57
to each other , which I love , you know the airdrop
2:59
, the FaceTime . I won't even look
3:01
at a Google phone , although my friends have
3:03
them and their pictures are amazing
3:05
. I wouldn't switch . I am
3:08
100% an Apple , loyal
3:10
Apple client because of what they
3:12
stand for . And at one point I bought
3:14
uh , what were they called ? The iPod ? The
3:17
um , yeah , the
3:19
music , yeah
3:21
, yeah , ipod . I mean we
3:24
don't use , use them now . But they actually had like
3:26
a give back component , like if you buy
3:28
the red brand , we're gonna give money . So
3:30
we have ipods yeah
3:33
, I love anything that has that , and they give a
3:35
discount to teachers . So you
3:37
know I love apple um products
3:40
. So that's my favorite
3:42
brand
3:44
, one of my favorite brands . So
3:47
we're going to get to
3:49
Laura's . I think we're going to get to yours in just
3:51
a little bit , or do you want to share it now ?
3:54
No , we can get to mine in a little bit , but I just
3:57
wanted to say , with Apple I'm
3:59
a PC girl , but I'll tell you , my first
4:01
computer was the 1984
4:05
, all built in , like . I have one of the originals
4:07
back at home For
4:13
all of you not here right now . Mary
4:15
is having to let in an HVAC
4:17
person to help at her house , so we're
4:19
taking a quick pause right here and
4:22
when she comes back we'll get started . But
4:25
that's what is for
4:27
, so we know when we start and when we
4:29
stop . She has no idea that I'm
4:31
talking to you right now , but I
4:33
think it's funny and you got to stay cool
4:35
out there in Arizona , so we'll let
4:38
her handle that and then we'll be back . I
4:40
heard you in my ear .
4:42
Okay , yeah
4:44
, hey . So let's start
4:46
with what personal branding is . Branding
4:49
is the why , where marketing
4:51
is the how . Branding is
4:53
long-term . Branding
4:55
is macro . Branding
4:58
defines the trajectory , why
5:00
. Marketing defines the tactics
5:03
. Branding builds
5:05
loyalty and marketing
5:07
generates a response . Branding
5:09
creates value , while marketing
5:12
extracts the value and
5:14
branding is the being , why
5:16
. Marketing is the doing . They're
5:18
very different and I feel that
5:21
people put branding and marketing
5:23
in one bucket and shake it up and
5:25
throw it out and think that's branding
5:27
. Branding
5:32
is not . It's more than just colors and logos . Those are your branding assets . I think
5:34
people get that confused and
5:37
branding , in my opinion , is
5:39
, in part , what people know you as
5:41
the go to person Right
5:44
, part , what people know you as the go-to person , right ? So I just wanted to start
5:46
today's episode off with some definitions
5:49
of what branding is and kind of what
5:51
marketing is . So
5:53
, personal branding , laura . As
5:55
we know as previous
5:58
career coaches , personal
6:00
branding is a newer term to career
6:02
professionals , right , yeah
6:04
, and I feel for
6:06
, like , some business owners are like well , my
6:08
company has a brand . Well , you have a personal
6:11
brand . It's
6:13
where everything is online these
6:15
days , right , you can find the good , the bad and the ugly
6:17
, as I like to say and everything lasts forever
6:20
. I really feel that your personal brand
6:22
carries you through all seasons . So
6:30
if you have a business as a career coach and then you pivot to an AI strategist , your personal
6:32
brand is still who you are and what you're bringing to the table Not
6:34
necessarily the exact service
6:36
, but personal branding
6:38
will carry
6:40
you through all seasons if done
6:42
right , all seasons of
6:44
your career or business . Would
6:47
you agree with that , laura ?
6:48
Yeah , I
6:50
would agree with that . I mean , I think , even
6:53
if you're pivoting
6:55
into something that maybe more
6:57
of like a 180 for it , you
7:00
need to have something that people
7:02
can cling on to . It's what we've always
7:04
been talking about in social
7:06
selling People want to know you , know the
7:08
brand , before they do business with you
7:10
. So it's even more crucial
7:12
, if you're just starting out your business or
7:14
changing a major offer in your business , to
7:17
go ahead and make sure that
7:19
people can identify with you
7:21
and then your brand
7:24
.
7:25
Exactly so . For example
7:27
, it's the way you come across , the way others
7:30
perceive you , your style
7:32
, your intentions , your persona
7:34
. It's what you say and
7:36
do Again , not necessarily what you're providing
7:38
the service . These are the ingredients
7:41
that make up your personal brand
7:43
and , ultimately , the lens that
7:45
others see you through , both personally
7:47
and professionally . And you
7:50
know what I missed in my rebrand that we did about I don't know three and a half
7:52
years ago . I feel like I do a rebrand that we did about I don't know
7:54
three and a half years ago . I feel like I do a rebrand
7:56
every three years or so
7:58
. Yeah , like new websites and
8:00
stuff like that . And what I did this last
8:02
time is I tried to be , I think , too
8:05
corporate-y , which is not me
8:07
, right , I forgot , part of
8:09
my brand is giving back . Part of my brand
8:11
is giving back , and
8:13
that is I mean that is like the foundation
8:15
of why I started my business is
8:18
because my mom was sick with Alzheimer's
8:20
and since her passing
8:22
I have donated to the
8:24
Alzheimer's Association . I
8:26
have walked in the walk
8:28
and made a team and raised money for
8:30
them . I continue to give back where I'm at
8:32
now to senior services
8:35
and resources , and
8:42
that is part of my brand giving back to Alzheimer's . So anyone who knows me understand
8:44
that I'm a champion for nonprofits and giving back has been embedded
8:46
in my business and I
8:48
didn't even talk about that on my last
8:51
website . I missed a
8:53
critical component of
8:55
my personal brand . Shame on
8:57
me . Don't worry , folks , I'm fixing that .
9:01
Yeah , it's important to make that
9:03
adjustment , and I find that I'm doing that
9:05
about every three years too . So I did
9:07
my revamp on my website last
9:10
year . I'll be interested to see what comes
9:12
from yours because , as you said , things
9:14
change and you realize things that you
9:16
were missing .
9:17
Yeah , so yeah
9:19
, I missed out .
9:21
Yeah , and you know the benefits of having
9:24
a strong personal brand . You know
9:26
it can open
9:28
up different doors and opportunities
9:30
for you . So , just like you said , probably
9:34
putting that back on is going
9:36
to onto your website that give
9:38
back component . It's going to open you up
9:40
so that you can enhance credibility
9:42
and build more trust with
9:45
your current audience while
9:47
expanding to an even bigger audience
9:49
that shares those same values as you
9:51
.
9:52
Exactly sharing values , yeah
9:55
.
9:56
And then you know , statistically , people
9:59
with strong personal brands are perceived as 10% more trustworthy
10:01
and credible . So
10:04
, for an example , we know Richard
10:06
Branson's brand , right , the Virgin Group . So
10:08
it's synonymous with innovation
10:11
, adventure and leadership and
10:14
music , okay , and that's
10:17
what helps it be diverse
10:19
and thrive , though , is because first , it starts with
10:21
those core values and then they can expand
10:23
out into other areas . So
10:25
think about what do you want to be associated
10:28
with , and
10:30
then identifying your unique
10:32
selling points or your brand values
10:34
. So , if you've worked with a marketing strategist
10:37
before , or really anybody in that
10:39
sphere , they're going to ask what's your
10:41
USP ? Right
10:43
, so that's your unique selling point
10:45
. So how you can find
10:47
what these are is , maybe start with
10:49
a self-assessment and some reflection
10:51
. You
10:54
know , for example , nike help athletes
10:57
compete , so it's not
10:59
just about their clothing or the things that
11:01
they provide , but it's what is the feeling
11:03
that they're trying to evoke ? What is that sense
11:05
of accomplishment that they want the
11:07
purveyors of their brand to have
11:10
? And then another example
11:12
of somebody people , everybody
11:14
knows is , you know , oprah Winfrey's personal
11:17
brand . She emphasizes authenticity
11:19
, right , like her soulful Sundays , and
11:21
just everything that comes across
11:24
is really focused in on having empowerment
11:26
. But you trust her
11:28
, even though she's got
11:30
you know when you see Oprah's list
11:32
. I mean , maybe you might not be able to avoid everything
11:35
or afford everything on her favorite
11:37
list , but you trust the list
11:39
.
11:40
Are those glasses from the list ? These
11:43
are Oprah . These glasses
11:45
were on Oprah's favorite
11:47
list and a colleague of mine
11:49
was wearing them . They're called Peepers
11:51
and you can get them on Amazon , but
11:53
it is one of oprah's favorite and I have
11:55
two pairs and I'm probably going to get another pair
11:58
. I love them and they're a statement
12:00
piece . People always like oh my gosh
12:02
, mary , I love your glasses and
12:05
would you say that ? You
12:14
trust oprah and you feel empowered
12:16
when I'm wearing these glasses . But
12:20
, no , what do you want to be known for ? You know
12:22
so . One of the things I want to be known
12:25
for is giving back to nonprofits
12:27
, helping women find
12:29
their voice . You know . So . What
12:31
do you want to be known for ? It's not necessarily
12:34
the work that you do , so if
12:36
you're a web designer , or
12:38
maybe you're a career coach , that's the work
12:40
that you do . But what do you want to be known for
12:42
?
13:52
Exactly and that really leads into
13:54
identifying your unique selling
13:56
points . That
13:59
USPs . So once you pinpoint
14:01
what you want to be known for , then
14:03
you come up with a way to convey that
14:05
to your audience . So
14:08
we've got here a
14:10
business coach that some
14:13
of you may or may not know
14:17
, but it's Marie Forleo Forleo
14:20
. See , you might not be able to pronounce it
14:22
, but you can read it . So her
14:27
USP is that it's a unique blend
14:29
of business savvy , motivational
14:31
coaching and positioning herself as a top
14:33
business coach .
14:35
And then there's someone else that you're going to talk about
14:37
that I feel most business
14:39
coaches know , or consultants
14:42
.
14:42
Yeah , I think when we mentioned this name
14:44
, yeah
14:46
, when you hear the name Amy Porterfield , especially
14:48
if you're in our industries , you
14:50
recognize it , and the reason
14:52
why people like her style , in
14:55
my opinion , is really because she's giving
14:57
you solid tools
15:00
, tactics that you can use , and it's
15:02
not over the top . So her presentation
15:04
is not over the top . Instead
15:06
, she's coming out with a way
15:09
of having a blend of professionalism and
15:11
approachability and empowerment
15:13
. So some of the things that
15:16
she uses to be relatable
15:18
and down to earth is the way that
15:20
you see how she's doing her marketing
15:22
videos . She's trying to look
15:25
like she's having a real conversation with you
15:27
. It's not a lot of her up on a stage
15:29
, although we all know that she does get up
15:31
on stages . This is more
15:33
for her to be able to relate one-on-one
15:35
. She positions herself
15:37
as the expert in online marketing
15:39
and digital courses , while still
15:41
remaining to be somebody
15:44
you feel like you're having a conversation with , and that's that
15:46
whole approachability part .
15:49
And her approachability . I got
15:51
to meet her at social media marketing world
15:53
. I was volunteering
15:55
and I made sure I went over there and she
15:57
was in the hallway and I went up to her . I was like , hey
15:59
, amy , I was like I bought one of your courses
16:02
but I haven't haven't implemented
16:04
it . She's like , well , we need to change that
16:06
. And she's just so like . It's
16:08
just like talking to a colleague of yours and she's
16:10
like let's take a picture . So she was
16:13
very approachable and
16:15
relatable . It's like talking
16:17
to it . Even when you see her online , it's like
16:19
an old friend that you would want to go and grab
16:21
lunch with right . Just , oh
16:24
, it's Amy Porterfield . Oh , we go back
16:26
a long time .
16:28
And that's important , because if you position
16:30
yourself to be approachable and then you're not
16:32
, you're damaging your credibility
16:35
and your brand . So , again
16:37
, make sure that what you're putting out there
16:39
is honest about who you
16:41
are and what your values are , because that's how you're
16:44
going to see the most results , or ROI
16:46
, from your personal
16:49
branding . So
16:51
we've talked a little bit about the content , what
16:53
it focuses on . So
16:55
what I'd like to talk about
16:57
here , too , is the
16:59
engaging piece that she
17:01
uses . Uses because not everyone does this as
17:03
successfully as she does , in my opinion
17:06
. So her branding really encourages
17:08
you to engage and interact with
17:10
her . She's actively doing
17:13
live sessions , she's commenting
17:16
in social media and she incorporates
17:18
Q&A segments into her podcasts
17:21
and webinars . So she's
17:23
trying to engage and start a conversation
17:25
, and it's something to think about while
17:28
you are positioning yourself as that expert
17:30
, consultant , coach or speaker .
17:33
I agree , I agree . So we gave
17:35
you some real life examples so
17:38
that you could find one like , I
17:40
think , that we want to . What our tip
17:42
is what brand
17:45
do you navigate towards ? Why
17:47
do you like them ? Right ? So that's
17:49
like step one on helping you define
17:52
and create your own personal brand , but let's talk
17:54
about brand values . I think a lot of people
17:56
get stuck right here , um
17:59
, but you really need to define your
18:01
brand values before you define
18:04
your whole personal brand . Right ? It's
18:06
important to have clear
18:08
brand values that resonate with your
18:10
audience but are true to
18:12
yourself . So , for example , patagonia's
18:15
brand values they focus on environmental
18:18
sustainability , social
18:20
responsibility , which makes it
18:22
a beloved brand among
18:24
eco-conscious consumers , right
18:27
? So their brand
18:30
, their core values
18:33
, they talk , they speak right
18:35
to their ideal clients . So you
18:37
need to understand who your ideal client is
18:39
, what you want your brand to be known
18:42
for and what you value , and you
18:44
have to wrap that all up and create your own
18:46
brand . You know values and
18:48
statement . So for me , my personal
18:50
brand , giving back is huge
18:53
, huge component of my personal brand . Um
18:55
, not only to nonprofits , but
18:58
I do pro bono work for um
19:00
, like shine San Diego , who helps
19:02
women who have been in sex
19:04
trafficking . I do pro bono
19:06
work for colleges
19:08
to help their students understand
19:11
, like get on LinkedIn now , not when
19:13
you're looking for a job . And
19:15
I think one of the values so I value
19:17
time Time is probably
19:20
the biggest thing I value in my life all around
19:22
. Don't waste my time . If you book a call with me
19:24
, show up . I promise I will show up . Uber
19:26
, prepared for you . I give back
19:28
with everyone who buys something from
19:31
me , part of the percentage of that goes
19:33
back and that we have fun Like
19:36
so time . I think you're fine , give
19:38
back . Thank you , and we have
19:40
fun while you're working with me . It's not
19:42
boring . I don't add to your chaos
19:44
, I actually strip away the chaos . Laura
19:47
, what ?
19:47
do you think ? Oh , I like that .
19:49
You like that ? Yeah , I just made that
19:51
up when I was doing this .
19:52
I think you're just creating your new tagline
19:55
, your new tagline there
19:57
. I love it . I don't add to your chaos .
19:59
I strip away the chaos . Oh , I
20:01
love that . So , Laura , why
20:03
don't you share with our listeners what are
20:05
some of your brand values ?
20:09
Well , I , so I have been
20:11
thinking about this a lot , especially
20:19
since I just acquired a new business last year , so it has you kind of thinking
20:21
about how you're positioning yourself . And in that business I really work
20:23
with a bunch of small , medium-sized business
20:25
owners and those who are executives
20:27
who work at bigger organizations and help
20:29
them to scale their business
20:32
. So that's
20:34
something that's really important to me and something
20:36
that I've done for myself . What I
20:38
came up with is I
20:41
created a mission statement for myself . Is
20:47
I created a mission statement for myself ? It's in one of my
20:49
presentations or my workshops that I present regularly , and so at
20:51
the end of it , everybody gets to make their own . So
20:53
I figured I have to make mine too . So
20:56
mine is to stay true to
20:58
my values and ethics while advancing
21:00
my career , family and community
21:03
engagement . Take risks
21:05
listens , thank you . So it's
21:07
take risks , listens to others
21:09
and remain approachable .
21:12
That's almost like your personal brand statement
21:14
, which is right . That's the
21:16
next part of you know this brand
21:18
and stuff . You know what is a personal
21:20
brand statement . It defines what a . Let me let me
21:22
try it again . A personal brand statement . It defines what a ? Um , let me let me try that again
21:24
. A personal brand statement what Laura
21:27
just said . That literally is your
21:29
brand statement . Like Simon Sinek's
21:31
brand statement revolves around inspiring
21:33
others to find their why , which
21:36
aligns with his work as a motivational
21:39
speaker . Um , I'm redefining
21:41
all my brand right now , so
21:43
I can actually say that mine's going
21:45
to be new Um . But
21:48
here's some . Here's some points , you guys
21:50
, on how can you create your own personal
21:53
brand statement One identify
21:55
your audience , who are you trying to reach
21:57
? You need to know that . If you still are
21:59
trying to figure that out , I'm going to say
22:01
stop right there until you figure that out . To
22:05
figure that out , I'm going to say stop right there until you figure that
22:07
out . Don't cast a wider net , cast a smaller net . I just talked to a client who
22:10
said once they niched in , they actually got
22:12
more clients , ironically
22:14
. Surprise surprise , surprise
22:17
. Number two is highlight your SUPs
22:19
, your unique selling point , what makes
22:21
you unique and different . We
22:24
all are unique and different , even
22:26
if you do the same thing . There are a hundred
22:28
thousand million LinkedIn
22:30
trainers . Okay , maybe not a hundred thousand million
22:32
, but it feels like when the pandemic
22:35
, everybody became a LinkedIn strategist
22:38
and trainer , but we all they're all experts
22:40
now . Yeah , everyone's an expert
22:42
, but we train differently
22:45
, we work with different types of clients . So what
22:47
makes you unique in the business that you
22:49
have ? And then articulate your
22:51
values . What do you stand for ? I
22:53
don't care if it's pets , kids
22:56
, seniors , the environment
22:58
, foster
23:00
kids , reading , ice
23:03
skating what do you stand for
23:05
? What is important ? You need to
23:07
wrap all of this up
23:09
and make it memorable . You know
23:11
, make your statement catchy and memorable
23:14
. So having said that
23:16
one of my favorite exercises
23:18
to do is to ask my
23:21
clients when we're working on what is
23:23
their personal brand to infuse
23:26
their brand on LinkedIn . I
23:28
ask them to get hold
23:31
of 10 friends , family , colleagues
23:33
, co-workers and ask them to
23:35
describe them in three words . When
23:37
Mary walks in the room , or when
23:39
someone says Mary Fane Brandt , what
23:41
are three words that come to mind ? Three
23:44
words says Mary Fane Brandt
23:46
, what are three words that come to mind ?
23:48
Three words you don't tell them why you're doing this because you don't
23:50
want um overthought out .
23:50
Yeah , you don't want overthinking right
23:53
? You just want them to give words and then
23:55
we take those words and we put them in one of those
23:57
what's it called A wordle , like a cloud
23:59
word , and then
24:01
there are certain words that are said more
24:03
than once and we extract
24:05
that and that really helps
24:07
us start defining their
24:10
personal brand . I
24:12
love that exercise and I
24:14
got to give props out . Kyle Elliott
24:17
, Thank you so much
24:19
because that is an amazing exercise
24:21
that I learned from you .
24:24
Oh , I didn't realize . You learned that from kyle
24:26
cool , he's amazing
24:28
he is I've
24:32
, you know . I mean , the most important
24:34
question that anybody can ask and I
24:36
think that's what we've been trying to get across here is
24:38
what do I want to be known for ? And
24:41
am I shaping that narrative to make
24:43
sure that other people see me that way
24:45
? You know so if you're
24:47
going and talking to people and they're not
24:49
able , like if you're
24:51
asking them to describe what you do for your business
24:53
, and they're not able to say it back to you
24:56
, you're not getting your message
24:58
out there . So that answer
25:00
might be I want to be known as someone great
25:02
to work with , so that people recommend
25:05
me for opportunities . So
25:08
, thinking about referrals , and if that's
25:10
the case , how are you going to get that across
25:12
? It can't just be I'm great
25:15
to work with right , so people
25:17
always need to remember their ideas
25:19
. Yeah , exactly
25:21
, you want to hire me because I'm great . So
25:24
, I mean , I think a really
25:26
easy way to make it simple
25:28
for yourself is to just focus in
25:31
on asking yourself
25:33
if what you're sharing or putting
25:35
out there right before you put it out
25:37
there or come up with your next
25:39
plan , or what your brand statement is
25:41
, or what your brand statement is Will it
25:43
add value to your reputation
25:45
, will it help you progress and
25:47
reach your goals , and
25:49
will it be valued through
25:53
your clients that you're trying to
25:55
attract , as well as colleagues
25:57
, because , as business owners , consultants
26:00
, coaches and speakers , we highly
26:02
rely on referrals , our
26:04
referral partners . So are
26:07
you getting the right message across to where
26:09
people want to partner up with you and
26:11
recommend you ?
26:14
I love all that . Well , you guys
26:16
, we hope that this helps you start thinking
26:18
about your brand values , your
26:21
brand guidelines , your brand statement
26:23
. Just start working
26:25
on all of that and we'd love to know where you're at
26:27
in that journey . We
26:30
invite feedback and questions
26:32
from you guys . We're going to drop our
26:34
new email in the show notes Laura
26:37
will make sure that that's in there and then
26:39
we want to invite you to part two of branding
26:41
. Yep , this is just part one . The
26:43
next episode is going to be called building
26:45
your online presence . So if you
26:47
want to you know binge watching . Make
26:49
sure that you are binge listening , make
26:52
sure that you , uh , listen to part
26:54
two and please subscribe
26:56
, rate and review our podcasts
26:58
. And then don't forget , until next time
27:01
. Here's to good coffee , great conversations
27:03
and even greater success . Cheers
27:06
, bye . If
27:08
you enjoyed the podcast , show us some
27:10
love , please rate , review and subscribe
27:13
to our podcast , and if you have any feedback
27:15
, go ahead and share that with us too , because we
27:17
want to hear from you . Until then , stay
27:20
focused , stay motivated and stay
27:22
caffeinated .
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