It is well known that despite our best intentions preventable harm continues to happen to patients in healthcare systems. Further harm to patients, their families and to healthcare professionals, including nurses, can be made worse by the ways we then handle and/or talk about this unintentional harm. How can we talk about it in a way that doesn't incur further harm?

In this episode, Jo Wailling invites us to advocate for a restorative versus punitive lens, so that learning and healing can occur for everyone involved. Jo is a nurse, clinician researcher, qualified human factors professional, and accredited mediator. Her career spans 30 years in critical care, patient safety, and clinical leadership. She currently advises international government agencies, researchers and advocacy groups on restorative initiatives, system safety and human centered design.

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