In this episode we Talk about the consequences of not filling in time and notes in tickets. Talk about management consequences like that you cannot staff correctly, cannot figure out where staff needs training, when asked if IT needs more staff

EP18 - What Is An MSP?

Apr 22nd, 2017 20m 44s

In this episode we answer the question "What is an MSP?" We help owners understand what to expect from an MSP. We got the question from a friend who truly wanted to know so we put it in the show.Please visit us at https://soarcommunitynetwor

Ep17 - Fight for your Team Part I

Oct 7th, 2014 21m 5s

Talking about being a good manager and getting resources for your team. Stepping away from that technical role is a good thing.

Ep16 - Organizational knowledge is the organization's

Sep 23rd, 2014 18m 9s

Creating documentation is not only important to the organization but also to you.

Ep15 - To outsource or not to outsource

Sep 23rd, 2014 19m 26s

When does it make sense to outsource and when it doesn't.

Ep14 - May the Force Be With You

Sep 16th, 2014 16m 59s

How being able to train your replacement not only helps the organization but also your career.

Ep13 - Bring Your Own Mess Part 2

Sep 9th, 2014 24m 19s

Interview with security engineer Hamed Etebar. Talking about the security considerations that move you to buy a Mobile Device Management Software products and the policies that should go behind it to support its implementation.

Ep12 - Bring Your Own Mess Part 1

Aug 24th, 2014 18m 56s

Ep11 - I Wish I Knew How To Quit You - Part 2

Aug 19th, 2014 24m 58s

In this episode we talk about having caution when signing contracts specifically when it comes to telecom companies.

Ep10 - I Wish I Knew How to Quit You

Aug 12th, 2014 21m 13s

In this episode we talk about having caution when signing contracts specifically when it comes to telecom companies.

Ep9 - The Art of Saying No

Aug 5th, 2014 14m 14s

Making sure you don't say no, you just have to explain that either more resources, money or time are needed to make the request happen.

Ep8- How Much does it Cost to run IT?

Jul 14th, 2014 21m 59s

High-level IT discussions about the IT budget. What to do if there isn’t a budget and how to get started creating one.

Ep5 - Why are you here?

Jul 8th, 2014 16m 47s

Why you should do a technical phone screen before bringing people in for an in-person interview. What should you ask during the phone screen. Tools you can use to help evaluate candidates.

Ep7 - Of Course I Graduated Highschool

Jun 29th, 2014 14m 52s

Discuss importance of doing background check on all of you employees but especially the IT folks. What red flags to be aware of during the background check.

Ep6 - Did you just Come from Comicon?

Jun 28th, 2014 18m 1s

Importance of doing background checks on all of your employees but especially your IT folks.

EP2 - Do you have what IT Takes?

Jun 3rd, 2014 16m 10s

Why creating accurate and meaningful job descriptions is important. Steps needed to create them, and how to best make use of them.

EP4 - Other Duties as Assigned

Jun 3rd, 2014 15m 54s

We discuss the frustration of being the IT/Office Mover/Picture Hanger/whatever needs to be done person. How to change the perception and show the true value of IT.

EP3 - I'm the King of the World

Jun 3rd, 2014 16m 44s

What do you do when someone higher up the organization ladder requests something and doesn’t follow standard procedure. How to prevent this from happening in the future.