A blessed accident caused Mike Chastain to need a job at a very young age. Sohe went from 9th grade right into plumbing. After gaining valuable experiencein new construction plumbing, the new housing market collapse caused him tomake another change and start his own business with his wife, Katie. The upsand downs of business ownership caused them to learn a lot and grow. We'llhear about:

• The blessing of family in the business
• Starter coaches
• The roller coaster of business
• Why Mike joined Service Nation Alliance, and what that's doing for him andAbsolute Plumbing
• Firing a CSR and gaining $15K in weekly revenue as a result
• The "coloring books and crayons" method for systems and processes
• Unexpected help from a competitor
• Immediate challenges to growth
• The five year plan
• Advice for young people entering the trades.