Tom Piscitelli is a thought leader and top trainer in our industry, providingtraining for technicians, salespeople, dispatchers, CSRs, and business ownerswho provide HVAC, Plumbing, and Electrical Service. Tom's training isthoughtful, thorough, ethical, and extremely effective. In addition totraining, Tom is an accomplished and respected author, speaker, andconsultant. In this episode you'll hear from Tom and learn:

• How Tom Piscitelli got into our industry, grew his career, and ultimatelydecided to strike out on his own.
• How T.R.U.S.T Training and Consulting was formed and the services theyprovide now.
• Advice for Installers
• Advice for Service Technicians
• Advice for Office Team (dispatchers, CSRs, back office)
• Advice for Sales (comfort consultant, comfort advisor, project manager)
• Advice for the business owner
• Sales driven versus operations driven companies.
• Tom's training programs. How online training can help your team.
• How to contact Tom and T.R.U.S.T Training and Consulting.