Some products, especially internal products in an operational company, should be measured by the dollar amount they have saved or increased for the company, even if they had one user.
Why involving the dev team with the user needs and listening to their product suggestions and not only to their technical suggestions make the products much better
Should you replace a human operator that acts automatically (although he shouldn’t) by a product that would do the same automatic action?And what are the benefits of replacing the automatic human operator with an automated feature