Podcast Series: The Performance Podcast – bassclusker

Andy shares three reasons why your efforts to create a burning platform are going to go up in smoke. Andy shares three reasons why your efforts to create a burning platform are going to go up in smoke.

How to Lead in Ambiguous Situations

Jan 21st, 2015

A key responsibility of leaders – especially in uncertain times – is to reduce ambiguity for their followers. Andrew shares ways to do it: Increase tolerance of ambiguity Help people to understand the difference between perfect and good enough

Small Change, Big Results

Dec 10th, 2014

Andrew explains how finding key maneuvers to nudge things in the right direction can be more beneficial than pursuing grand all-at-once change efforts. Andrew explains how finding key maneuvers to nudge things in the right direction can be more

Be more competitive by shifting from push to pull

Sep 28th, 2014

Experts in every sector have the tendency to push the ‘best’ solution onto clients. As a consequence, they often end up working hard to nearly-but-not-quite satisfy them. They also tend to converge on the same technical solutions, so failing to

Remarkable Customer Experience

Sep 9th, 2014

What can a High St optician, an old Disney cartoon and the Duke of Edinburgh teach us about creating the kind of remarkable customer experience that leads to stand-out results? What can a High St optician, an old Disney cartoon and the Duke of

Rational Plans + Talented People = Slow Progress

May 16th, 2014

Andrew explains how to overcome the Frustration Formula and turn slow progress into rapid progress. Andrew explains how to overcome the Frustration Formula and turn slow progress into rapid progress.

Maximise Results With Minimal Energy

May 9th, 2014

Andrew discusses nine keys to getting great results with less effort. Andrew discusses nine keys to getting great results with less effort.

Why Use Consultants?

Jun 2nd, 2013

Thinking about using consultants? Is it a good idea? Can’t you just do it yourself? Here’s my take, including reasons why sometimes there is no substitute for going outside, what to watch out for if you do so, as well as perspectives on how to

How to Raise Fees in Professional Services

Apr 9th, 2013

Providing greater value, and therefore getting more, and more profitable sales, depends crucially on how well you understand and fit your offerings to client/customer needs. Andrew uses an example from professional services to show how you can

Communicating Strategy: The Three Stories

Mar 18th, 2013

However well you formulate your strategy, its success or failure is going to depend on how well you translate it for the needs of those who must support it. Andrew discusses some thought experiments to help convey the concept of The Three Stori

Practical Keys To Innovation – Part 2 of 2

Jan 31st, 2013

Andrew continues his discussion of keys to foster innovation: Allot and protect time and space away from your routine Improvise the before and after of using your product or service Pay attention to packaging and ease of use Run time-limited ex

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