Australia's major banks have pledged to do a better job in helping customers deal with mortgage stress from interest rate hikes and the rising cost of living. The Australian Banking Association - which represents the big banks - says "there's always room for improvement". The corporate regulator ASIC found many borrowers who sought assistance dropped out in frustration at the hardship process.

Reporter: Peter Ryan, Senior Business CorrespondentFeatured: Anthony Hyland, Commonwealth Bank customer; Alan Kirkland, ASIC commissioner; Anna Bligh, CEO, Australian Banking Association