Today, we welcome one of Poppy Barley's all-star founders, Kendall Barber, to the podcast!A BCom grad from the University of Victoria, Kendall went on to study International Business at the Grenoble Ecole de Management in France before becoming

Russ Dantu: Be the leader of the pack

Apr 1st, 2022 31m 28s

Russ Dantu lives in Calgary, Alberta, Canada. He is an expert on the subjects of trade shows, customer service and presentation skills. He brings with him over 30 years of management, sales, trade show and customer service experience, and well

Donnovan Simon: Don't leave staff on an island

Feb 15th, 2022 29m 41s

Donnovan Simon is a customer success and process expert. He joins Shannon to talk about what has changed in customer success and what remains the same, customer experience in the age of social media, why creating processes that drive success yi

Rob Park: We will be the good guys

Jan 29th, 2022 28m 45s

Rob Park, COO at Calgary-based Helcim, joins Shannon to talk about building a brand around outstanding customer experience. Helcim's lofty goal is to become the world's most loved payments company. As COO, Rob leads the company in their pursuit

Lisa Genovese: Online reputation monitoring in the social media era

Jan 13th, 2022 26m 37s

Lisa Genovese is the founder and President of BottomLine, a market research and marketing strategy agency that works with companies of all sizes to re-discover their true value, reach new audiences, and evolve their messaging. In this episode,

Brett Colvin - Build a culture that nobody ever wants to leave

Dec 18th, 2021 30m 8s

Brett Colvin is CEO of Goodlawyer, a legal-tech platform that connects Canadian entrepreneurs with specialized lawyers. He founded Goodlawyer in response to a contradiction he saw in the industry, where there is a perception that there are too

Shauna Thome - Sharing the healthcare halo

Dec 18th, 2021 27m 50s

Shauna Thome is the Executive Director at Crowfoot Village Family Practice in Calgary. Shauna talks to Shannon about CVFP's unique model and its commitment to designing care with patients instead of for patients. They discuss how funding models

Ildi Arlette - All my chips are on the customer you already have

Dec 18th, 2021 28m 8s

Ildi Arlette of Results Continuum Inc. has spent over two decades working with spas, hotels, clinics and schools to help them to build processes and cultures that support service excellence. In this episode, Ildi and Shannon talk about bringing

Trailer

Dec 18th, 2021 48s

There is no better way to ensure the longevity of any organization than to deliver customer experiences that consistently meet and exceed expectations. If your goal for your organization is to turn your customers into raving fans, listen in eac

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