Jason Birnbaum, SVP of Digital Technology at United Airlines is a digital innovator.  He is building and transforming the company's global operations and commercial technology, including loyalty, onboard customer service, and employee tools.   In this conversation, Jason shares how great digital innovation comes to life when the entire organization is pulling at a common thread. He also dives into how United uses technology to enable employees to deliver world-class customer service. Operating a global airline in a pandemic is no easy task. Jason talks about how he built his team and creatively engaged a scrappy remote workforce this year.