Welcome back to the MicroAdvice Podcast. Thanks so much for watching and please subscribe to stay informed of more Customer Experience (CX) leading practices!

Today, our spotlight topic is on how to effectively use Artificial Intelligence (AI) to deliver a strong CX. 

To speak more in depth about this subject, we’re here with Nathan Joens, co-founder and Head of Innovation of Structurely (https://www.structurely.com/), a conversational artificial intelligence software that responds to, qualifies, and nurtures your online leads.

In this video, you will hear Nathan and I discuss the following practices:

1.)   How AI can effectively be used to deliver a stronger customer experience.
 
2.) Nathan's story for starting Structurely, and expanding into various different industries.

3.) How AI can be used to augment CX practices and still lead with empathy toward customers.

4.) What companies consider adopting an AI tool versus sticking with human-led support.

5.)  Drawbacks to using AI tools, and how companies adopting of AI platforms cna avoid these drawbacks.

6.) Projections for the future of using AI tools to improve customer communication.

If you have ideas for Podcast episodes, please [email protected] or join me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).

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