Welcome back to the MicroAdvice Podcast. Thanks so much for watching and please subscribe to stay informed of more CX leading practices!

Today, our spotlight topic is on the critical role customer support plays in B2B, B2C and B2E (Engineering) customers, and how to build a better operation in your startup or small business. 

To learn more, head on over to https://tylercrown.com/

To better understand this concept, we’re here with Michael Frew.  Michael is the Owner/Operator of Tyler Crown, a corporation that manages, founds, and acquires cloud-based software products and services. Michael has over two decades of experience as a software developer and project manager.

In this video, you will hear Michael and I discuss:

1.) Leading practice in customer support functions.

2.) The differences between B2C, B2B and B2E support, and when to use a certain model.
 
3.) Building these teams to operate effectively from the start; and turning around less than stellar support teams.

4.) Skillsets pertinent to customer support functions. 

5.) Tech-touch versus high-touch customer support models, and when each model works well. 

6.) What stage a startup should start building a Support function.

7.) How Customer Support personnel can grow their careers.

If you have ideas for Podcast episodes, email [email protected] or please join me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).

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