If it’s true that opportunity is borne out of crisis, then Josh Ramsey and his cohorts at startup Prosper Hotels might be on to something big. Comprised of former executives at Hilton who found themselves unmoored in the early days of the coronavirus crisis, the team at Prosper Hotels believes it can draw on its collective expertise in pricing strategies and customer experience to navigate small to medium-sized hotels to profitability now and post-pandemic. In this episode of Lodging Luminaries, Ramsey, founder and managing partner at Prosper Hotels, talks about how hotel owners and operators can blend rate, technology and customer service into a money-making enterprise.