Prepare to unlock the secrets of successful restaurant marketing with Aaron Young, the creative director of Cross Pizza Co. Promising a riveting conversation, we journey with Aaron as he navigates his unique shift from the non-profit sector to the unpredictable waters of the restaurant industry. We dissect the critical role of customer feedback and its impact on marketing strategies, as well as the challenges of maintaining a consistent brand image across multiple outlets. Not to be missed is Aaron’s expertise on regional messaging adjustments and the integration of franchisee needs into overarching corporate marketing strategies.

Continuing our enlightening chat with Aaron, we pivot towards the digital realm of brand loyalty. Learn how loyalty programs act as a barometer for customer engagement and the subtle art of message tailoring to draw in clientele. Aaron generously shares Cross Pizza Co.'s approach to creating a harmonious brand identity across digital and physical spaces, and their nimble response to the COVID-19 disruption. Lastly, we delve into his insights on keeping pace with marketing trends, capitalizing on a restaurant's unique strengths, and the ingenious adaptation of ideas from other brands. Be ready to gather pearls of wisdom, whether you're an ambitious restaurant entrepreneur or a passionate foodie with a business bent!

(0:00:02) - Local Restaurant Marketing Challenges
(0:10:23) - Building Brand Loyalty in Digital Age
(0:18:23) - Maximizing Marketing Impact for Restaurants