Suzanne calls up Dr. Doug Salvador, Chief Quality Officer at Bay State Health and Board Member of the Society to Improve Diagnosis in Medicine (SIDM). Suzanne and Doug discuss the prevalence of diagnosis errors, steps to take to learn from them, and how to prevent them in the future.

"You need to have some experts, in your organization in diagnosis and the diagnostic process. You need to set up learning systems, where failures of the diagnostic process or these opportunities are identified and reviewed by teams, including patients...you need to put in place standard processes for diagnosis...we need to get better at it overall in health care."