Nereyda Espraza, Customer Success Manager at Amazon (Amazon Business), shares her insights on what working as a Customer Success Manager is like. CSM is a relatively new but up and coming function, found in a lot of tech companies today.

Nereyda has a BA in Latin American Studies from Smith College, and M.Phil from University of Oxford.

Some of the areas that Nereyda touches upon in this episode include:

1. Nereyda's background and career path2. What is customer success management3. Difference between customer success management and account management4. How customer success is a relatively new role in tech6. Example of a project Nereyda worked on as a CSM, and examples of activities Nereyda undertook on the project7. Skills you need to do well in this function8. Advice for interested candidates and recommended resources

Thank you for listening!!

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