Mark Graban
Lean Blog Audio
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Mark Graban
Lean Blog AudioClaimedEpisodes
Mark Graban
Lean Blog Audio
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The blog postIMAGE: A sign that reads "CAUTION: DON'T OPERATE ON THE WRONG SIDE"It's silly, right? I've never seen a sign like this in an operating room. And I'm not advocating for them. It's not the right approach for quality and patient saf
The blog postTODAY marks the centennial of one of the most significant innovations in quality management: the control chart. 🎂 🎉 🎆In the early 1920s, Walter A. Shewhart, working at Bell Labs, recognized the need for a statistical method to
The blog postResearch by Ethan Burris shows that the top two reasons employees choose to keep quiet in the workplace are:1️⃣ Futility2️⃣ FearFear of getting in trouble is a big problem. But there are also many workplaces where people say, quit
Episode page with links and more infoI'm very happy to announce the release of my new Mistake-Proofing course, available NOW through Karen Martin and TKMG Academy.You can buy the course individually at TKMGAcademy.com for $129. Volume discoun
Blog postI love Steve Spear‘s emphasis on a Toyota-based Lean model of:“See, Solve, Share”See problems, solve problems, and share what worked as countermeasures. That's the ideal, and it's powerful where it exists.At Toyota, and companies l
Blog postResearch by Ethan Burris shows that the top two reasons employees choose to keep quiet in the workplace are:1️⃣ Futility2️⃣ FearFear of getting in trouble is a big problem. But there are also many workplaces where people say, quite li
The blog postYou don't find the root cause of a problem in a conference room.OK, so we've gotten away from the whiteboard. Now what?You might not even KNOW the root cause by thinking and talking out where the work is actually being done.Tha
Blog PostProfessors Robert H. Hayes and William J. Abernathy have harsh words about a common, if not typical style of American management:“…an overdependence on analytical detachment – what they call ”managerial remote control.”They say it i
The blog postIt's interesting to observe a hospital process (or lack thereof) when a family member needs surgery. I had the opportunity to do so one day last week. I originally shared this on LinkedIn as a post and real-time updates.Thankfull
Blog post with linksThe other day, I read about the passing of Donald E. Peterson, who was a key CEO for Ford Motor Company in the 1980s (from 1985 to 1990).From the Detroit Free Press:Former Ford CEO Don Petersen, who spent 41 years with au
Read the blog postHow often do you hear executives blaming employees, including frontline workers, for different problems or poor performance?I don't think that's a good look when leaders do that.Leaders are responsible for the system, espec
Read the blog postI recently spoke and facilitated at a health system's quarterly leadership forum event on the topic of “Psychological Safety as a Pre-Condition for Continuous Improvement.” It was very well received, and I'm very passionate a
Read the blog postI have been really enjoying this book, released in 2021, by Kiyoshi “Nate” Furuta, a retired Toyota executive: Welcome Problems, Find Success: Creating Toyota Cultures Around the World. I bought it a year ago and wish I had s
Read the episode, view video, and moreThere was a fascinating article in Bloomberg BusinessWeek about GE doing its final spinoff of GE Vernova (ticker symbol: GEV) and the remaining business that Larry Culp remains CEO of, GE Aerospace (former
The blog post and videoEmbracing Imperfections and Learning from Mistakes: A Leadership Insight from the 2022 AME Annual Conference...In a riveting conversation between Larry Culp (at the time, CEO of GE and now CEO of GE Aerospace) and my go
The blog postAs we sit in seat 26A, mindlessly watching a movie, we take for granted that our cell phone (or the shirt off our back) won't be suddenly sucked out through a gaping hole in the side of a plane. That's because the odds of this hap
The blog postDoes it Feel Better to Be Vulnerable or Candid in a Workplace?I've learned so much from Timothy R. Clark of the firm LeaderFactor, author of the excellent book, The 4 Stages of Psychological Safety. I can't recommend his work eno
The blog postRecently, I've heard an idea a few times that I'd like to share and discuss in this post. As I'm writing this, I can't remember who to cite. That's my mistake. I'll happily correct the post if I remember or somebody lets me know w
The blog postIt’s 9 p.m. in an operating room, just before the last procedure of a long day that had been full of delays. A nurse sees that the surgeon is about to make an incision without first stopping for the expected “timeout,” a crucial s
The blog postI'm currently working on a Mistake Proofing class for Karen Martin and TKMG Academy. Coming soon!!In the process of writing the course and its script, I've gone back to some older source material that has been on my bookshelf for
The blog postA while back, I uploaded the entire PDF of my 2018 book, Measures of Success: React Less, Lead Better, Improve More, into the premium version of ChatGPT.As an author and publisher, it's a really useful tool for generating marketi
I'm excited to announce that I've registered for Katie Anderson‘s Japan Study Trip in November! Read the blog post.Between 2012 and 2019, I visited Japan five times, and I learned something new each time. I've been really itching to go back. I'
The blog postWe can all make mistakes, so I advocate for learning from mistakes through my book, podcast, and speaking. I do my best to learn from my mistakes, so I don't repeat them. I fail to meet that standard sometimes, and I try to learn
The blog postWhat do Boeing frontline mechanics and engineers think about this day? What did they expect going into it? How did the day turn out? I'd love to know.“Quality is made in the boardroom.”I rolled my eyes hard when I read this anno
Blog post linkI loved a recent New York Times article about Chef Gordon Ramsay, including this part:“Ramsay said that when he makes a mistake, he owns up to it. He has been candid about the misjudgments that led to the closure of Amaryllis, h
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