We’ve been through so much difficulty and change recently, the thought of more is daunting. Yet as we begin recovering from this crisis, we face more change. We’ll have time to get it right, and to make it less painful, but we may not know wher

14. A plan for you practice's digital marketing

Mar 21st, 2021 12m 9s

General practice is fast paced and constantly changing. Demands from patients and stakeholder are ever increasing as is the need to be constantly in touch with them. And this year has shown more than ever how we constantly need to share message

13. Have you lost your mojo?

Mar 14th, 2021 8m 58s

Right now it can be hard to find things to look forward to, and jobs that we loved may have become monotonous or all consuming. If you find yourself in that situation it will be no surprise if you’ve lost your motivation. It’s an unhappy place

12. Leading in a crisis

Feb 7th, 2021 12m

Most leaders are likely to find themselves leading through a crisis at some point. This last year has almost certainly put every leader in that position. In a crisis panic, fear and anxiety can affect everyone. For a leader you might want to lo

11. How are you driving?

Dec 13th, 2020 10m 8s

Every manager or leader needs a way of knowing how their practice is doing.Is everything going well or are there problems ahead? Without this it’s like driving blindfold.You need a system and a set of measures that monitors, measure and tracks

10. Difficult conversations

Nov 28th, 2020 9m 27s

No manager wants to have a difficult conversation with a member of their team. A conversation about their performance, if you've got to address that they're not meeting expectations, is what you and they would almost certainly rather not be hav

9. Stop fighting fires and fix the issue

Nov 15th, 2020 10m 2s

Some days I just waste too much time firefighting. And I know I’m not alone; most managers will have this problem.Putting out fires stops you in your tracks. It sucks up time and energy and can destroy the plans you made for the day. Often it m

8. Lonely at the top

Nov 2nd, 2020 10m 1s

In this episode of the Leadership in Practice podcast I look at how the role of a Practice Manager can be lonely and the negative impact being lonely can have. But there are ways to avoid this and these are readily available to you.I’ll tell yo

7. Measuring and managing patient experience

Oct 14th, 2020 12m 9s

For any business, its vital to know what your customers think, to continually evolve and improve and to make sure you’re in tune with want they need and want. For general practice it’s no different yet how feedback is collected is at best unsop

6. Everyone has a role at the meeting

Sep 14th, 2020 11m 42s

How often have you come away from a meeting amazed at how many people said nothing. Or maybe you sat silently through it.It’s not uncommon. In part this can be through not knowing the role you’re expected to perform when you attend a meeting, o

5. Start your collaboration the right way

Aug 31st, 2020 9m 37s

There have been many occasions where I’ve been in a workshop with practices that are talking about working together and committing to do exactly this. Way more often than not nothing happens because an essential part of the commitment is missin

3. Plugged in

Aug 31st, 2020 10m 14s

In this episode of the Leadership in Practice podcast I look at how important it is to be ‘plugged in’. This means being up to date, informed and engaged and is one of the most valuable things a leader can be. I talk about what you need to do t

0. Leadership in Practice Podcast Trailer

Aug 31st, 2020 4m 11s

I’m Gary Hughes and this is the Leadership in Practice podcast. I love being a Leader and helping others with their leadership, so I’ve created this podcast, and in each episode I’ll be discussing a business, management or leadership challenge.

1. The Practice Manager of the future

Aug 31st, 2020 12m 45s

In this episode of the Leadership in Practice podcast I look at what will be the role of the Practice Manager in the future. We can expect it to be different but what is driving these changes?I’ll talk about these things and also what are the t

4. Get out of your swamp

Aug 31st, 2020 8m 52s

Most Practice Managers I know are swamped with work. Firefighting, long hours and stress are a constant thing. In this Leadership in Practice podcast I’ll tell you how the solution to this problem is making others more capable and how you can d

2. How to manage more than one manager

Aug 31st, 2020 12m 9s

Practice Managers often find having more than one manager challenging. The role can be as good as the partners are but it can depend on how you manage them. In this episode of the Leadership in Practice podcast I look at how you can successfull

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