In this episode, we sat down with Margaret Schuler – System VP of Revenue Cycle for OhioHealth. When she entered this role, Margaret took full ownership of her transition, and she simultaneously worked to strengthen the culture and build resilience in her team. The landscape of healthcare is always changing, and it's been Margaret’s goal to meet that challenge by empowering every employee she serves as a leader. Editor’s Note: This interview was recorded right before the COVID-19 pandemic created a state-wide shutdown. We will follow up with Margaret in a podcast later this summer to see how she’s kept Revenue Cycle running strong during this national crisis.