Fred Loucks, CTO of Level 3 Audiovisual, takes us on his white-whale journey to answer one question: How do you get visibility of audiovisual systems at scale?

We learn some cool new phrases like "Automated remediation" and "Signatures of common issues" while digging deep into...

• Program Management from designing, deploying and updating with a focus on administration.
• How programming let him rollout 3000 Zoom Rooms in two weekends with a one-man team.
• The real costs of downtime and disruptions including productivity loss, embarrassment and loss of confidence.
• How collecting data adds value by answering questions - it starts with monitoring.
• Why there is resistance to AV monitoring tools.
• Wrangling the chaos of API's and protocols to create a data model.
• Why to avoid devices that are not observable.
• A day in the life of a support NOC technician.
• Defining a service status for AV systems in order to present an SLA.
• Why monitoring is incomplete without remote access, documentation and domain knowledge.
• The challenges of creating an AV NOC including deep integration with customer networks and staffing. 
• Thinking about management instead of control. 

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