In this podcast episode, we delve into the transformative impact of digitised claims processes on the insurance industry. Exploring the fusion of technology and insurance, we discuss real-world success stories, illustrating how companies have harnessed digitisation for remarkable efficiency gains and elevated customer satisfaction. Our expert guest breaks down the crucial elements of a thriving digitised claims platform, shedding light on how they revolutionise operations. From accelerated claims processing to enhanced fraud detection, we unravel the manifold benefits. Join us as we navigate the future trends poised to further revolutionise claims processing in this dynamic, tech-driven landscape.

Points of discussion:

1. How has the digitisation of claims processes revolutionised the insurance industry in terms of efficiency and customer experience?

2. Can you share some real-world examples of how companies have successfully implemented digitised claims systems and seen tangible improvements?

3. What are the key components of a successful digitised claims platform, and how do they contribute to streamlined operations and improved customer satisfaction?

Speaker Bio: Troy Stewart, is the President & Chief Operating Officer at Brush Claims. Stewart started at Brush Claims 12 years ago as a field adjuster, then shifted into a quality assurance review position, where he rose to the ranks of vice president of daily claims. Appointed as the COO, president and partner in 2018, Stewart was essential in the development of Brush Claims’ software suite Hubvia, which is planned to hit the market in late 2023. He also played a large role in the evolution of the HyDAP claims handling program, which boasts a 68-hour cycle time. And all these are a part of Brush Claims. In 2021, Stewart participated on behalf of Brush Claims in cohort seven of the prestigious Lloyd’s Lab by Lloyd’s of London. Excellent Troy! Very notable achievements.