ICICI Lombard has taken many steps to become customer-centric in order to help settle claims in a hassle-free manner. During the pandemic, the company embraced digital transformation, providing services that prioritized customer safety while striving to make important services like claim settlement easier at a very difficult time for everyone. 

The lessons learnt during the pandemic have led to a transformation in the company’s approach. There is now an increased emphasis on customer safety, digitalization, toward sustainability at the institutional level, and many other aspects that benefit customers. 

In this episode of Il Café, Mr. Sanjay Datta, Chief- Underwriting, Reinsurance and Claims at ICICI Lombard, explains how ICICI Lombard is working to make the customer’s experience seamless and productive, especially with regard to claim settlement.