This week’s topic with Consumer Protection’s Tom Chapman is a general chat about terms and conditions. What do they mean? How important are they and what goods and services have them? Do you think about the terms and conditions that apply to the takeaway pizza that you buy?! Such goods do have “standard form contracts” where you can request variations to what’s on offer, but mostly you take it or leave it. Contracts stating “no refunds” can’t override consumer law when it comes to a major failure of goods and services, but it’s still important to know what you’re signing up for. Take event tickets – it’s smart to know your options, for example if the date is changed. Do those terms allow you to sell a ticket on and if not, how much would you stand to lose or can afford to lose? Listen to our podcast for information about all this and more.