On this episode of Healthcare Market Matrix, host John Farkas is joined by Trish Rivard for an insightful conversation about the HFMA Health System Purchase Plans 2023 report. Trish is a healthcare technology and revenue cycle expert, and she has a real passion for translating market feedback into actionable strategies and investments. With a decade of experience with the Federal Reserve, as well as stints with R1 and TriZetto Provider Solutions, Trish founded Eliciting Insights, a marketing research group that provides quality market feedback to healthcare companies and investors. Throughout the episode, John and Trish discuss the recent HFMA report, common frustrations with prior authorizations, why Trish created Eliciting Insights, and more.

Show Notes

(1:14) Introducing Trish Rivard

(4:35) The HFMA Health System Purchase Plans 2023 Report

(11:56) Merging and Consolidating Health Systems

(17:38) Common Frustrations with Prior Authorizations

(23:17) Patient Self-Service, Coding Automation, and CDI Solutions

(27:02) How Automation Will Affect the Revenue Cycle

(29:50) The Pros and Cons of Full Outsourcing

(33:43) Why Trish Created Eliciting Insights

(42:03) Closing Thoughts

Read a transcript of this episode: 

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