Conflict is an unfortunate truth in life, society and the workplace. Some might call it a necessary evil. But is it really that bad? Without healthy tension, diversity of thought and spirited debate, we can’t have innovation, growth or change within our organizations. 

Karin Hurt, CEO of Let’s Grow Leaders and author of the book, “Powerful Phrases For Dealing With Workplace Conflict,” joins the podcast to discuss what she’s learned about addressing conflict with care-filled words and building brighter, bolder cultures in the office.

“If you both care about something really passionately, you're gonna have conflict. It's how you manage the conflict, and so care filled words can make all the difference. And that's really why we wrote powerful phrases for dealing with workplace conflict, so that you can have more productive conflict up, down and sideways in your teams.”

Highlights of the conversation include: 

• The four dimensions of productive conflict.
• The role that building human connections plays.
• How hybrid and remote work have reshaped our approaches to conflict.
• What can be done at the organizational level to normalize disagreements between teams and colleagues.

Plus, hosts Siobhan Fagan and Nidhi Madhavan chat with Karin about why traditional approaches to providing feedback (“I” statements, sh*t sandwiches) don’t work, the G.O.A.T phrases to use instead, and overcoming physical barriers in a remote environment.

Have a suggestion, comment or topic for a future episode? Send it to [email protected].