This week's guest is Michael Lamach. A keynote presenter at this year's AME International Conference, Ron and Michael talked about everything from his time at Trane Technologies, to promoting engagement, cycle time, and more. An MP3 audio version of this episode is available for download here.In this episode you'll learn: 

The quote Michael likes (3:10)Michael's background (5:08)His time at Trane Technologies (9:49)How value gets created (13:35)Promoting engagement (15:04)Introducing lean to "the customer" (22:09)Cycle time compression as a competitive advantage (24:01)What Michael is proud of (30:06)His advice for those getting started (33:14)

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What Do You Think?How does value get created, from your perspective?