In this episode, Rami El-Dahshan discusses how airport lounges are at the forefront of excellent customer service, what luxury looks like to passengers now, and how airport experiences will develop in the future. 

Rami El-Dahshan joined Virgin Atlantic over six years ago from British Airways and has weathered one of the most disruptive periods for airlines and airports; the COVID-19 pandemic. Now as Virgin Atlantic passengers are almost back to their pre-pandemic levels, El-Dahshan has turned his focus to revamping the lounges and customer experiences, including adding more sustainable suppliers and even picking the fresh produce on the farm himself. 

First Flight is a production of FlightGlobal, an award-winning aviation media company, and is hosted and executive produced by Amber Elias.

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