David Koning and Robert Bamberger from Baird are back from a third episode focusing on the business side of CX.

Hosted by Neal Topf, the limited podcast series aims to bring a clearer understanding of the impacts that positive CX has on business, from an investment and financial standpoint.

On this episode, David and Robert talk about the insights from Bairds Q3 survey results about 2022 in the BPO space, and the potential impact that wage inflation may have on pricing. They also discuss the performance of TaskUs, TELUS and Accenture, and how these three companies are bucking the trend and showing growth in Q3 and what that means for 2022.

The panel also discuss digital channels, pre and post COVID, the difference between value andvalue companies and Robby shares his experience of Curb Mobility.