Katie Stabler joins the podcast to talk about CX Stakeholder buy-in and the challenges that this brings to any organization, regardless of its size.Katie starts with how to improve CX Stakeholder buy-in and that one of the very first steps to take is to get everyone aligned on what CX means to the business. The whole business needs to focus and agree on what CX looks like across the board and, by having that as a starting point, it reduces the chances of traction and enthusiasm for CX waning over time. Katie also discusses how important it is to have the right people and the right team in place to drive this through. Lastly, in Katie's words, you have to "make your own bed" first before you start this journey. To find out more about CX Stakeholder buy-in and how you and your business can improve on it, download this podcast from your usual podcast platforms and let us know what you think of Katie's comments.