Mastering customer experience and employee engagement can be incredibly frustrating for many businesses.

In this series, Emotional Intelligence expert and founder of Business EQ Ltd, Tracey Finlay, gets frank about what many businesses and business leaders are getting wrong when it comes to engaging both staff and customers.

Here you'll learn how it's possible to influence customer and staff engagement and overcome frustrations by understanding what really motivates people.

It's all about the win-win.