BU School of Hospitality Administration
Distinguished
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BU School of Hospitality Administration
DistinguishedEpisodes
BU School of Hospitality Administration
Distinguished
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Recognized for her leadership, Dondra Ritzenthaler now sets sail toward a new horizon, taking the helm as Chief Executive Officer of Azamara Cruises, the award-winning, luxury cruise line based in Miami, Florida. Dondra recently spent time at B
Restaurant work is undeniably tough. Long hours, fierce competition, and thin profit margins characterize this demanding profession. The challenges only intensified during the COVID-19 pandemic, testing the resilience of workers and business ow
TJ Callahan transformed neighborhood eateries into thriving “go-to” destinations with his acclaimed farm-to-table restaurants in the heart of Chicago. He is the co-founder and owner of Farm Bar and is the farmer at Brown Dog Farm, the Farm Bar
Think back to your youthful days of travel, hostels along the way were a hub for forging connections with fellow wanderers and were part of the adventure. If you traveled in pre-Internet days, some 20-30 years ago, you didn’t always know what y
So, you want to be a C-suite executive? It will certainly give you a leg up to hear about the steps to filling those corner office suites from a search firm expert, Ann Fastiggi. To shed some light on the path to the C-suite, we continue our Le
Imagine the triumph of human ambition as we glide through the skies, a testament to our enduring quest to conquer the very elements — thirty thousand feet aloft, inside a slender cylinder of steel. Within this confined space, humanity gathers,
Continuing our Leadership Series, we spotlight Cindy Novotny, who earned the “Radical Mentor” moniker for her no-nonsense approach to delivering results in the areas of leadership, sales, and customer service excellence. Having traveled more th
The “You Can Be Anything” Barbie slogan could apply just as easily to the ever-expanding brand choices of major hotel groups such as IHG Hotels & Resorts which now has 6,200 hotels in more than 100 countries. In a similar fashion, over the dec
If you have ever worked in a toxic workplace, you have learned the hard way that dysfunctional organizational cultures are harmful and hinder employee performance. Taylor Peyton, Ph.D., senior organizational psychologist for BiasSync, and co-fo
Being the CEO of globally recognized companies for decades is much like driving a race car at high speed: both thrilling and intensely challenging. Reaching a finish line after being on the fast track represents a tremendous feat. After the fan
Waiting to be served drinks and food and settling the tab rank most certainly as the pain points of the dining experience. As the famous song goes, "You got to accentuate the positive, eliminate the negative." In that spirit, to relieve the fri
Waiting to be served drinks and food and settling the tab rank most certainly as the pain points of the dining experience. As the famous song goes, "You got to accentuate the positive, eliminate the negative." In that spirit, to relieve the fri
California Governor Gavin Newsom recently signed a new law that raises the minimum wage from $15.50 to $20 per hour for fast-food workers starting April 1, 2024. Chris Simms, CEO and Founder of Lazy Dog, a casual dining restaurant that started
Good vibes. That’s probably the ultimate compliment when one enters into a space. An environment viscerally impacts how we feel and interact with one another. Imagine creating those just-right vibes for large-scale spaces and places such as ai
New Balance has made an indelible footprint not only in fashion and sports but also in the real estate sector. Keith Craig, Senior Director of Development of NB Development Group, takes us through the milestones of how NB Development Group tran
For the many Trader Joe’s dedicated shoppers, Doug Rauch is a name you might not know as well as “Joe.” As President, he helped grow the business from a small chain in Southern California to a nationally acclaimed retail success story. After 31
New England’s old-world charm is best captured by the idyllic, charming inns and resorts down backcountry roads, in the midst of beachside towns, and on the perches of snowy mountains. New England Inns & Resorts (NEIRA), established in 1907, ma
While some fine dining experiences come with a side of pretension, Mark D’Alessandro, Director of Operations of the renowned Columbus Hospitality Group (CHG), sets a table that is exquisite and exceptional while remaining approachable. Mistral
Vera Manoukian became COO of Sonesta at the height of Covid in 2020. Defying the odds in these recent turbulent years, the company has expanded globally from its start in a tiny Massachusetts seaside town in 1937 to become one of the largest an
How do you bartaco? “Bartaco” encapsulates both a “thing you do” and the name of this growing restaurant company with over 20 locations in 12 states. Anthony Valletta, an alumnus of Boston University School of Hospitality Administration, and P
Employees are demanding change, evidenced by widespread staff turnovers and union organization. Quendrida Whitmore, also known as “Coach Quen,” helps build better bosses and positive workplace cultures by being intentional about “how” work gets
James Riley shares how the concept of luxury stays in touch with the 21st world by creating an inclusive corporate culture and cultivating fans, many of whom are widely famous, through its world-class guest experience. James Riley, Group Chief
Meet Boston (formerly Greater Boston Convention & Visitors Bureau) introduces a new way to experience Boston. The “All Inclusive Boston” and “Boston never gets old” campaigns widen the lens to present the city’s diverse and inclusive angles whi
The much-coveted Birkin bag or a Ferrari is unattainable for most people. Although these luxury goods may be out of sight price-wise for the majority of consumers, retailers who don’t allow aspirational browsing, are the ones who are out of tou
Distinguished with Dean Arun UpnejaWelcome to the Distinguished podcast. Here, we skip the small talk and get right into the top-of-mind topics in the world of Hospitality, including and certainly not limited to: recruiting and retaining talent
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