What is the KEY role front office staff play in a successful dental practice? In this episode, we dive into office management with Michael and Sandy. A conversation taking you behind the scenes of Sandy's recent Front Desk Pro and upcoming office management training seminar, this episode underscores the vital role live training and phone skills in your office.

Sandy gives us an in-depth look into the weighty importance of answering calls professionally and demonstrating empathy. The strategic approach to scheduling appointments is another element under the spotlight in this discussion. The duo also delve into the significance of having front office staff who are well-versed in the services a dental practice offers, the proper use of verbal skills, and how online scheduling can take your practice to a new height. So get ready to broaden your horizon in office management and enhance your dental practice to its utmost potential.

What You'll Learn in This Episode:

• The benefits of live front office training in the dental industry.
• Strategies for effective and professional call answering.
• The importance of empathy in patient communication.
• Tips for efficient appointment scheduling.
• The role of service knowledge in front office management.
• The impact of effective verbal skills on patient experience.
• The value of online scheduling for improved efficiency.

Don't forget to tune in and participate in this discussion, as you won’t want to miss these tips on improving your dental practice's front office operations!

Sponsors:

Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/

Mentions and Links:

Community/Groups:

Dental Gumbo Group

Events:

Front Desk Pro Seminar November 15th, 2024

Establishments:

French Quarter

Ritz Carlton

Brands/Products:

Ford Explorer

Zoom Whitening

Services:

CallRail

TV:

Saturday Night Live