Medical Service Company starts serving its customers by serving another group first: its employees. They know their customers benefit when they arm their team of contact center agents with the right tools and training to help serve customers. In this podcast episode, learn what metrics  Medical Service Company focuses on when it measures its customer experience and how they achieved excellence in its contact center. Medical Service Company received the CXellence Award for Effortless Experiences, based on benchmarking metrics measured through Tethr that showed it had the lowest chronic effort of all Tethr users.