This is a presentation of the California Colleges Contract Education Summit 2020.

Excellence Online: Designing & Delivering Training for Online Audiences: A discussion with Jonathan Bissell, Rae Ann Ianniello, and Claire Laughlin. 

Rae Ann Ianniello is an award-winning trainer who has presented online workshops for over 10 years.
She holds a Master’s degree in Communication, two teaching credentials, a certificate in Human
Resources Management, and a Master Trainer certificate from NUMMI (Toyota affiliate). With over 20
years of business experience, she has worked as a Director of Business Development, Human Resources
Manager, Corporate Trainer, and College Professor. She is the coauthor of a college text on public
speaking published by Pearson Learning Solutions.

Claire Laughlin, MA, is a dynamic and engaging trainer and consultant who uses experiential and
innovative methods to help teams and organizations achieve results. With every client, she seeks to
build individual leadership potential, teach positive communication habits, and enhance trust among
and between team members. As an independent consultant and trainer with 20 years of diverse
experience, Claire brings a background in management, a relentless dedication to transformation, and a
passion for improving relationships to all of her work.

Jonathan Bissell oversees CCCE Corporate Training Solutions and is Executive Director of Community, Continuing and Corporate Education (CCCE) with SMCCCD. He is an experienced leader, training expert, executive coach, and strategic thinker with advanced problem solving and interpersonal skills, expertise in designing and delivering training programs for U.S. and international private and public-sector organizations, experience coaching leaders for growth, and a passion for helping leaders and teams achieve greater impact, productivity, and well-being. Jonathan provides creative insights and guidance on strategies for success by leveraging his leadership skills, his expertise as a Certified Contract Trainer, Certified Executive Coach, and High Performance Patterns (HPP) Certified Coach, and his experience delivering results for diverse organizations such as Google, Snowflake, Accenture, SEIU-UHW West & Joint Employer Education Fund, and more. He has a Master's in Applied Linguistics from Columbia University.